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Intro

0:00

On board the flight deck is Captain Tim Lancaster, who is 42 years old and has 11,050 total flight hours

0:33

Flight Attendant Nigel Ogden rushes into the flight deck and latches his hands onto Captain Lancaster's belt

2:01

F/O Atchison tries to contact air traffic controllers to inform them of the emergency

2:08

The aircraft rapidly descends towards London, which is amongst the busiest airspaces in the world

2:24

Without aid from controllers, F/0 Atchison risks entering separation conflicts with other aircraft

2:31

Another flight attendant, John Heward, enters the flight deck to assist

2:39

F/A Heward removes the cockpit door from the throttle quadrant

2:45

The flight attendants try to reassure the passengers to prevent panic

3:13

making the situation worse

4:18

The aircraft enters Heathrow Airspace, which is one of the busiest airports in the world

4:28

Because the pilots' approach plates and flight documentation were ejected due to the explosion, controllers must vector F/0 Atchison to the airport

5:19

British Airways Flight 5390 is now on final approach to Southampton

5:56

Everyone on board survives as well as Captain Lancaster, who was suffering from frostbite, bruising and shock

6:44

Accident investigators found that a replacement windshield had been installed 27 hours prior to the flight

6:59

maintenance documentation

7:07

The air pressure difference between and cabin and outside air was too much, causing the windshield to fail

7:17